As we grow, our practices must evolve. Effective immediately, time should no longer be moved from one project to another — except in cases of clear data entry error. This update isn’t a new rule, but a clear and intentional step away from an old habit that no longer serves our goals.
Why We’re Making This Change
We’ve historically allowed for time entries to be moved — usually from client projects to internal ones — particularly for activities like training or research and development (R&D). This practice was helpful at a certain stage in our growth. But today, we’re in a new place.
Now, we must shift focus from adjusting time after the fact to learning from what happened in real time.
- Time-moving isn’t being assessed. We’re no longer analyzing why time is moved or what it means for the business. If no one’s paying attention to the reasoning, then the effort loses its value.
- Time-shifting doesn’t teach us. We need to embrace the causes behind overages — like unexpected R&D or learning curves — and treat them as insights, not anomalies.
- Learning is the goal. Our industry is changing, fast. With increased use of AI and emerging workflows, we’ll encounter more unknowns. When time goes over, we should share what happened and what we learned.
What To Do Instead
Build in R&D and Training. These are natural, necessary parts of project work. When we quote clients, we should account for the time we’ll spend learning, experimenting, and upskilling.
Let overages speak. If we go over on time, let’s use it as a signal. Why did it happen? What can we learn? What should we share with the team?
Reach out if unsure. We know unique situations will come up. If you’re unclear or hit a specific edge case, talk to the Reporting Team. We’ll work through it together.
The Takeaway
Stop moving time. Start learning from it.
We’re growing. And growth requires new behaviours — behaviours that prioritise clarity, efficiency, and collective wisdom. Instead of spending energy rearranging time entries, let’s focus that energy where it matters most: doing great work, learning as we go, and evolving together.
