Date: Friday, October 3, 2025, 2:00 pm
Location: Pixel Dreams HQ, 4th Floor—243 Queen Street West
Upon Arrival: Enter elevator. Call 416-599-6284. Say, “Beam me up, Scotty!”
What’s in Store?
Join us on Friday, October 3rd, for an afternoon dedicated to Client Service Excellence: the factor separating the good from the great in every industry. Together, we will explore what excellence looks like, why it matters, and how to embed it into everyday interactions in your business.
Itinerary
- Opening Remarks
We’ll open with remarks and a session on Pixel Dreams’ unconventional philosophy to client service, led by Khalid Mokhtarzada and Sarah Eskandarpour. - Presentation
From there, we’ll welcome Milton Mednick, CEO of Pearl Morissette, who will share how one of North America’s most acclaimed hospitality groups weaves excellence into the very core of their guest experience. - Fireside Chat
Together, these perspectives lead into a fireside chat and open Q&A, before closing the afternoon with cocktails and conversation with light refreshments.
This invite-only event is designed to spark new ideas and raise our collective bar for excellence in our community. Reply to your PD contact to confirm your attendance and reserve your spot.
Our Speakers
CEO, Pearl Morissette
Milton leads Pearl Morissette, one of North America’s most acclaimed wineries and hospitality groups. Under his leadership, Pearl Morissette has become known for its award-winning wines and a philosophy of hospitality where every detail contributes to an unforgettable guest experience.
Founder & CEO
As co-founder & CEO of Pixel Dreams, Khalid has spent nearly two decades helping organizations align brand, culture, and client experience. Known for his strategic thinking and unconventional approach, he brings a philosophy of service that challenges the status quo and raises the bar for what clients should expect.
Partner & VP of Client Service, Pixel Dreams
As VP of Client Service at Pixel Dreams, Sarah focuses on designing systems and building experiences that deepen trust and loyalty. With a hospitality and account leadership background, she champions service excellence as a differentiator and driver of long-term growth.
Advisor
Ted Leonhardt is a battle-tested creative turned advisor, known for transforming self-doubting makers into confident negotiators. From illustrator to CEO to global CCO, he’s built, sold, led, and mentored across every rung of the creative ladder. Equal parts strategist and storyteller, Ted brings empathy, edge, and energy to every conversation.
Event Details
- Doors open: 2:00 PM
- Show starts: 2:30 PM sharp
- Party begins: 5:00 PM
Parking
- Paid street parking is available on Duncan Street and St Patrick St. Space is limited, so arrive early to ensure you find a spot.
- Paid parking lots are available on St Patrick St, just north of Queen West, and just off Richmond St West.
Transit
We are steps from the College and Dundas streetcars and a short walk from Osgoode and St. Patrick subway stations.
By attending, you consent to your likeness being used in future promotional and archival media.
Thank you for helping us capture the moment.
