🤝 Account Director

Mission

Grow client relationships, account revenue, and agency reputation through deep trust, sharp acumen, and strong accountability.

Responsibilities

• Own the health of your accounts: relationships, revenue, and reputation.
• Own the P&L for your accounts: spot opportunities, forecast revenue, negotiate deals, manage budgets, protect margins, and optimize performance.
• Lead strategic planning and set clear direction for account growth.
• Be a trusted advisor to clients: guide discussions and decisions with context, insight, and foresight.
• Be a strategic partner to clients: proactively provide recommendations, account reports, and business reviews.
• Partner with Strategy and Creative leadership to translate client objectives into clear briefs, scopes, metrics, and outcomes.
• Protect clients and teams from misaligned expectations and engagements.
• Initiate and shape discussions, including difficult ones, with clients and teams to achieve win-win outcomes.
• Set and exemplify high standards for account acumen and communication excellence.
• Report directly to VP of Client Success.
• Work in a hybrid environment, including travel to see international clients.

Rewards

• Salary range of $100K – $150K, based on capability, competency, and experience.
• Career support system with clear paths to growth and leadership.
• Higher autonomy with greater role effectiveness.
• Benefits package (family, health, wellness, dental, vision, prescription, etc.).
• Paid time-off (holidays, vacation, sick and wellness days, etc.).
• Warm office environment with designated desks and a fully stocked kitchen.
• And more to support the whole you.

• Team player in it for the long game.
• Lifelong learner exemplifying a growth mindset.
• Pursue personal and professional development while supporting others in theirs.
• Exemplify the company’s core values.
• Aim for excellence and keep raising the bar.
• Prefer open, direct, and frequent communication and feedback.
• Embrace the messy reality of life and work with optimism and responsibility.
• Embody a strong back, soft front, open mind, light heart, high EQ, and enduring grit.

• Manage multiple accounts and clients at an exciting pace with zest and grace.
• Understand the depths and nuances of each account (brand, business, industry, market, finance) and each client (history, personality, preference, ambition).
• Distill ambiguity and complexity into clarity to guide strategic direction.
• Approach conversations, discussions, and decisions with a strategic mindset.
• Ask timely, effective questions to form understanding and shape conversations.
• Navigate discussions, especially the difficult ones, with curiosity, empathy, diplomacy, clarity, integrity, and patience.
• Communicate clearly, directly, proactively, frequently, and confidently.
• Apply behavioural insight to influence decisions and drive change.
• Use financial data and performance analytics to guide decisions for greater impact.
• Obsess over results, make results visible and understandable to others.
• Use AI to enhance deep thinking, not replace it.
• Keep eyes and ears open for problems to solve, opportunities to capture, experiences to elevate, and areas to improve.
• Bridge big-picture thinking with the details that matter.
• Master the art of genuine courtesy and generous hospitality.

Must-haves

• Competency and proficiency as outlined above.
• Minimum 8 years of experience in account management and/or client service within the creative, marketing, or advertising agencies.
• Minimum 3 years in an account leadership role.
• Proven experience managing P&L and growing complex or enterprise-level accounts.
• Outstanding communication skills (written, verbal, presentational, and interpersonal), including with senior stakeholders.
• Strong executive presence.
• Proficiency with CRM platforms (Salesforce, Hubspot, PipeDrive, or equivalent).
• Proficiency with Google Apps (Drive, Cals, Docs, Sheets, Slides, etc).

Nice-to-haves

• Experience in B2B enterprise marketing and communications.
• Experience working with global, distributed clients and teams.
• Experience mentoring and developing account teams for high performance.
• Sensibility to recognize creative excellence.
• A degree useful to this role (MBA, BBA, Marketing, Advertising, Communications, etc).